REFUND POLICY

Thank you for shopping at cocoglyph.blog. These terms and conditions detail our refund policy to ensure your satisfaction with your purchase.

  1. Refund Policy Overview
    We are committed to providing high-quality products and services. If you are not satisfied with your purchase, we will happily refund you. Please request a refund within 30 days of receiving your item.
  2. Refund Requirements
    The item must be new, unused, and in its original packaging.
    Refund requests must be submitted within 30 days of receiving your item.
    You will need to provide your order number and the email address used for purchase.
  3. Refund Process
    Submitting a Refund Request: Please contact our Customer Support team via email at anthony@cocoglyph.blog, stating your refund request and including your order details.

Confirmation and Processing: We will review your request within 48 hours of receiving it and contact you via email to confirm your refund.

Returning Items: If your request is approved, you must ship the item to the following address (please retain proof of return mail):

cocoglyph.blog
39854 AVENIDA MIGUEL OESTE, MURRIETA, CA 92563
Refund Processing: Once we receive the returned item and confirm it’s eligible for a refund, a refund will be processed using the original payment method. Please note that processing times may vary depending on your bank or payment processor and typically take 5-10 business days.

  1. Refund Ineligibility

Refunds are not eligible for the following:

Items with visible signs of use or damage.

Refund requests made more than 30 days ago.

Special or promotional items are non-refundable.

  1. Costs

Shipping costs associated with a refund (if applicable) are the customer’s responsibility, unless the item was defective or incorrectly shipped.

  1. Contacting Customer Service

If you have any questions about our refund policy or require further assistance, please feel free to contact our customer support team. We’ll be happy to assist you.

Email: anthony@cocoglyph.blog

Thank you for choosing cocoglyph.blog. We look forward to providing you with a pleasant shopping experience!